Repair Terms & Conditions

These terms apply to repair, diagnostic, cleaning, servicing, upgrade, setup, data-transfer, collection and delivery work supplied by ParrTek to consumers. They are intended to be clear and fair and do not affect your statutory consumer rights.

1. Estimates and diagnostic charges

Prices shown on the website or price list are guides and are subject to change. A current price or estimate will be confirmed where reasonably possible before chargeable work proceeds. Diagnostic fees, where applicable, are shown on the current price list or agreed with you before diagnosis.

If a diagnostic fee is stated as deductible from a completed repair, that deduction applies only when you proceed with the qualifying repair. If you choose not to proceed after diagnosis, the diagnostic fee remains payable.

2. Customer approval and additional work

We will not intentionally carry out additional chargeable work beyond the agreed scope without your approval. If further faults or costs are discovered, we will contact you before proceeding. If we cannot reach you, the device will normally be paused until approval is received.

3. Labour and parts

Quotes will identify labour and parts where appropriate. Some prices are labour-only and parts are charged separately. We may offer original, OEM-equivalent, refurbished or compatible parts depending on availability, price and the option agreed with you. Any material difference in the type of part offered will be explained before fitting.

4. Repair times

Any completion time is an estimate unless a specific deadline has been expressly agreed. Delays can occur because of parts availability, additional faults, supplier issues or the condition of the device. We will provide updates where there is a material delay.

5. Uneconomical or unsuccessful repairs

Some faults cannot be repaired economically or reliably. If we believe repair is not sensible, we will explain the options. Diagnostic charges and any separately approved work or non-returnable special-order parts may still be payable where these were clearly agreed.

6. Backups and customer data

You are responsible for backing up important data before handing over a device wherever reasonably possible. Repair, reset, storage replacement, operating-system work and faults involving damaged hardware can carry a risk of data loss. We will take reasonable care but cannot promise that data will always be recoverable or preserved.

Nothing in these terms excludes or restricts liability where it would be unlawful to do so. Any limitation is subject to your statutory rights and the circumstances of the individual job.

7. Device access and security

You may be asked for a passcode, test account or other access needed to diagnose or verify the repair. We will use access only as reasonably necessary for the job. You should remove or secure particularly sensitive information where practical before repair.

8. Existing, liquid and physical damage

We may record the condition of the device when received. Existing cracks, corrosion, liquid damage, impact damage, missing components, previous repair attempts or hidden internal damage can make a repair more difficult and may cause further faults to become apparent during safe disassembly or testing. We will explain any material issue discovered.

9. Third-party or previously fitted parts

We are not responsible for defects in parts or workmanship supplied by another repairer or previously fitted to the device, except to the extent that our own work causes or contributes to a problem.

10. Warranty and repeat faults

Any specific ParrTek repair or parts warranty will be stated on the job sheet, invoice or receipt where applicable. Warranty cover does not normally apply to unrelated faults, new accidental or liquid damage, misuse, further third-party repair, or damage caused after the device is returned. Your statutory rights remain unaffected.

11. Collection and delivery

Collection and delivery may be available within a 10-mile radius of NG17, subject to availability and confirmation. Any charge will be agreed before the service is provided. Please ensure devices are packaged or handed over safely with any accessories specifically needed for the repair.

12. Payment

Unless otherwise agreed, payment is due when the repair or agreed service is completed and before or at collection/delivery. Ownership of any separately supplied part does not pass until payment for that part and the agreed repair charges has been made in full.

13. Uncollected devices

Please collect or arrange return of completed or unrepaired devices promptly after notification. If a device remains uncollected for an extended period, we will make reasonable attempts to contact you. Any storage charge or further action concerning uncollected goods will only be taken where lawful, reasonable and appropriately notified.

14. Cancellation

If you book remotely or away from our usual business premises, statutory cancellation rights may apply. Where you expressly ask us to begin a service during an applicable cancellation period, you may have to pay a reasonable amount for work performed up to cancellation. Different rules can apply once a service has been fully performed with the required consent and acknowledgement.

For special-order parts, diagnostic work or other costs already reasonably incurred, any cancellation charge will be limited to what is fair and lawful in the circumstances.

15. Refunds and remedies

If there is a problem with ParrTek's service or a part we supplied, contact us promptly so we can inspect the issue and offer the remedy required by law and appropriate to the circumstances. This may include repeat performance, repair, replacement, price reduction or refund where applicable.

16. Customer-supplied parts

If we agree to fit a part supplied by you, we cannot guarantee that part's quality, compatibility or reliability. Labour may still be payable if the customer-supplied part is faulty or unsuitable, provided that was made clear before the work.

17. Complaints

If you are unhappy with any aspect of the service, please contact us first so we have an opportunity to resolve it. Email parrtekrepair@gmail.com or call 07516 390130. Please include your job number where available, device details and a clear description of the issue.

18. Changes to these terms

The terms that apply to your repair are those provided or made available when the job is agreed. We may update website terms for future jobs, but we will not retrospectively change agreed terms to your disadvantage.