Privacy Notice

ParrTek (“we”, “us”, “our”) respects your privacy and aims to handle personal information fairly, securely and only for legitimate business purposes. This notice explains how we use information when you contact us, request a repair, use our website, or become a customer.

1. Who is responsible for your information?

ParrTek is responsible for the personal information it collects for its repair and customer-service activities. You can contact us at parrtekrepair@gmail.com or 07516 390130.

2. Information we may collect

Depending on your enquiry or repair, we may collect your name, phone number, email address, postcode, device type, make/model, serial number where needed, details of the fault, booking and collection information, communications with you, repair notes, parts fitted, price/payment status and other information necessary to manage the job.

A device being repaired may contain personal data. We only access device content where reasonably necessary for diagnosis, testing, repair or data-transfer work, and we aim to minimise access wherever possible.

3. Why we use your information

We use personal information to respond to enquiries, provide estimates, diagnose and carry out repairs, obtain customer approval, order parts, arrange collection/delivery, take or record payment, provide aftercare, handle complaints, keep appropriate business records, prevent fraud or misuse, and comply with legal obligations.

Our lawful bases will normally be performance of a contract or steps requested before entering a contract, legitimate interests in running and protecting the business, and legal obligations. If we ever use consent for a particular purpose, you can withdraw that consent where applicable.

4. Who we may share information with

We do not sell customer data. We may share only what is necessary with service providers such as website/form hosting providers, parts suppliers, collection or delivery providers, payment providers, IT or professional advisers, insurers, or authorities where disclosure is required by law.

5. Website forms and technical data

The website may process basic technical information needed to deliver pages securely, such as IP address, browser/device information and server logs. The repair enquiry form sends the information you enter to the website's form-processing service so ParrTek can respond.

6. How long we keep information

We keep enquiry information only as long as reasonably necessary. Repair, invoice and transaction records may be retained for longer where needed for warranty, accounting, tax, legal or dispute-resolution purposes. Information is deleted or securely disposed of when it is no longer required.

7. Security

We take reasonable steps to protect customer and device information against loss, unauthorised access, disclosure or misuse. Customers should still back up important data before repair whenever possible.

8. Your data protection rights

Depending on the circumstances, you may have rights to ask for access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, or transfer of information. Some rights are subject to legal exceptions.

To make a privacy request, contact parrtekrepair@gmail.com. You also have the right to raise concerns with the UK Information Commissioner's Office (ICO).

9. Marketing

We will not send electronic marketing without an appropriate legal basis. You can ask us to stop marketing communications at any time.

10. Cookies

This version of the ParrTek website does not intentionally use non-essential analytics or advertising cookies. See our Cookie Information. If analytics, advertising or other non-essential technologies are added later, this notice and the website's consent controls should be updated before they are enabled.

11. Changes to this notice

We may update this notice as the website, suppliers or business processes change. The latest version will be published on this page.